DISCOVER A WORLD OF NATURAL RELAXATION & PAIN RELIEF Have you had a stressful day at work, your back pain complicates everyday life, you want to reduce muscle pain and improve athletic regeneration or just relax for 15 minutes?
Your body can help itself with many problems. The Vacuna mat supports you in a natural way and promotes rest and relaxation. A massage mat for the price of just one massage.
FEATURES: ✅ Natural relaxation & recovery ✅ Relief of muscle tension in the neck and back area ✅ Calmer & more restful sleep ✅ Stress reduction ✅ Healthy treatment for body and mind
FREQUENTLY ASKED QUESTIONS 1. "How does the Vacuna mat work?" With its 5,400 acupuncture tips, the Acupuncture Massage Yoga Mat and Pillow works like a massage. The acupuncture tips stimulate pressure points in the body, which leads to improved blood circulation. This will make your skin and muscles feel comfortably warm and you will feel deep relaxation.
2. "How long should I use the Vacuna mat?" We recommend that you start at 15 minutes. When you get used to the feeling, 20-60 minutes is a good guide. However, exceeding 60 minutes is by no means harmful or unhealthy. Many people fall asleep on their mat, which is completely harmless. And we recommend regular - if possible - daily use.
3. "What material is the Vacuna mat made of?" The Vacuna mat consists of a high quality half-linen (= 45% cotton and 55% linen). It is filled with a mat made of pressed foam, which has an antibacterial effect.
4. "For which body size and body weight is the Vacuna back stretcher suitable?" There are no restrictions on height or weight for use. It doesn't matter how big or small you are or how much you weigh.
5. "What are the dimensions of the Vacuna mat?" The Vacuna mat has a length of 66cm, a width of 42cm and a height of 2cm.
Package includes: Type A: 1*Acupuncture Massage Yoga Mat +1*Acupuncture Massage Pillow Type B: 1*Acupuncture Pillow Type C: 1*Acupuncture Massage Yoga Mat
We truly believe we have some of the best products in the world. If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
Buying items online can be a daunting task, so we want you to realize ZERO risks in buying something and trying it out. If you don't like it, no hard feelings, you can return it for a full refund within 30 days.
Please allow 10-14 business days for shipping and handling. Additional time will be needed for international shipping and varies by location. All of our orders will have a tracking number to keep you updated on the status of your order.
We respond to all emails and support inquiries in less than 24 hours.
Please contact us if you need assistance.
Delivery & Refund
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia by ePacket or EMS and in USA by USPS.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
DoffyOne are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
8-14 Business days
8-15 Business days
Australia, New Zealand
8-15 Business days
Central & South America
10-20 Business days
8-15 Business days
15-30 Business days
Max delivery time – 45 business days.
*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Thanks for your order with DoffyOne.com we understand you want your order for christmas that's why we have a CHRISTMAS GUARANTEE
What do you need to do if you want your order for christmas?
Order by 12-08
For any reason we can’t deliver for christmas we will refund you if you had ordered within the CHRISTMAS GUARANTEE dates.
If you have any questions feel free to email us @ info@DoffyOne.com
Frequently Asked Questions
What currency are the prices I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@DoffyOne.com
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@DoffyOne.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to info@DoffyOne.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.